Recent Articles
Manage multiple parcels
Overview This article explains how to create multiple parcels (and shipping labels) for an order during the packing step Configure parcels at the packing step In the packing screen, once you have confirmed the products, you can manage the number of ...
Change .csv file encoding to UTF-8
Boostmyshop app only works with .csv files that are encoded in UTF-8, default export sometimes can give you a file that is similar but encoded in UTF-8-BOM or ANSI. This article will explain how to generate a correct file and how to change the ...
Boostmyshop Ticket Portal
Overview Boostmyshop provides a Portal where you can create a ticket, see your tickets, and reply to existing tickets The portal is available from this url: https://help.boostmyshop.com/portal/en/home Create an account To create an account, go at ...
Shipping label doesn't print
This article is a guide to understand why a shipping label is not automatically printed when you confirm the packing 1. Check if shipping method is associated to a shipping template When you pack an order, the shipping label is automatically ...
Trade of goods (DEB) report
myFulfillment provides a report dedicated to the trade of goods declaration. This report is available from menu Accounting > Accounting export, then select template "Trade of goods": This report contains: International shipments Purchase order ...
Popular Articles
Cancel or delete an order
Cancel or remove an order Order cancelation To cancel an order, go in menu sales > order, search for the order and click on the "Details" link. In the order popup, click on the "Cancel" button : Note : it is not possible to cancel an order once it's ...
This call to Prestashop Web Services failed and returned an HTTP status of 401. That means: Unauthorized
Overview You encountered a problem when using the wizard to integrate your prestashop and you get the answer shown in the screenshot below. This article explains what the problem is and how to fix it because it is possible that the issue comes from ...
Picking per bins
Overview When you do the global picking, you collect all products in the warehouse for all selected orders. The problem is that you need to find the products for each order during the packing step. The picking per bin is designed to sort products by ...
Magento1 integration: SOAP-ERROR: Parsing WSDL: Couldn't load from / failed to load external entity
Overview This article explains why error "SOAP-ERROR: Parsing WSDL: Couldn't load from / failed to load external entity" happens and how to fix it This error can happen when you configure a Magento1 integration and save it, the full error message is ...
Cancel a purchase order reception
If you created a PO reception by mistake, you can cancel it creating a negative reception. When you receive a PO, quantity received in th PO are updated and stock movement are created : If you want to fix it, create a new reception and enter ...
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