Boostmyshop Ticket Portal

Boostmyshop Ticket Portal

Overview

Boostmyshop provides a Portal where you can create a ticket, see your tickets, and reply to existing tickets

The portal is available from this url: https://help.boostmyshop.com/portal/en/home

Create an account

To create an account, go at https://help.boostmyshop.com/portal/en/home and click on the Sign In button in the top right corner and then on the "Sign in button":


Then fill your information and save, a validation email will be sent from which you could validate your account



In the next screen, you could fill a password and save.

Access to your tickets

Once you are logged in, you can see your tickets from the "My Area" menu:


You could then create a ticket or access to your tickets from the right menu:



Best practices to create a ticket

In order to facilitate support members to help you and provide a quick answer, it is highly recommended to follow these rules:
  1. You can create a ticket from the customer portal or simply sending an email at help@boostmyshop.com
  2. Before sending a ticket, you can search answers in our knowledge database: https://help.boostmyshop.com/portal/en/kb/bms-connect
  3. Make sure to add screenshots or any error message to make your request as clear as possible

Frequently asked questions


As an administrator, can i see tickets opened by my team ?

No, you can see only tickets created by you or when you are CC

Can i re-open a closed ticket ?

Yes of course, simply go in the ticket and use the "Reply" button at the top

What means "Accepter des réponses en anglais" ?

If a ticket requires developer support, the developer may contact you directly.
If you speak english, tick this checkbox so developers might contact you in english directly

You dont speak english ? No worry, a customer agent will answer you in french !




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