Cancel or delete an order

Cancel or delete an order

Cancel or remove an order


Order cancelation

To cancel an order, go in menu sales > order, search for the order and click on the "Details" link.

In the order popup, click on the "Cancel" button  :



Note : it is not possible to cancel an order once it's invoiced or shipped.

Order deletion

To delete an order, go in menu Sales  > Order, search for the order, tick the checbox in the first column and select action "Delete". Then hit button "Submit" : 




Note : some integrations like Amazon or Hiboutik may automatically download again a deleted order.

    • Related Articles

    • Delete a shipment

      If you need to cancel a shipment that is considered shipped by MyFulfillment, this is how to do it. First, go to sales -> shipments and click on red trashcan of the shipment you want to delete. A popup will appear and you just need to validate your ...
    • Cancel a purchase order reception

      If you created a PO reception by mistake, you can cancel it creating a negative reception. When you receive a PO, quantity received in th PO are updated and stock movement are created :  If you want to fix it, create a new reception and enter ...
    • Delete product

      The only way to delete a product is using the mass action in the products grid. Click on menu Products, search for the products, tick the checkboxes, select "Delete" in the mass action dropdown and click on the Submit button :  it is not recommended ...
    • Order details edition

      Order details edition Some order details can be edited in Myfulfillment, from the order popup. This popup is usually available from the "Details" link displayed in all orders grids. All order changes made from MyFulfillment will globaly not be pushed ...
    • Order import settings

      For every integrations you can find a specific section to import orders depending of their order status : Menu > Integrations > Manage Integrations > Your integration > Configuration > Order import settings Example ;  Order states There are 2 ...