How to debug the "check the error logs for more information" message

How to debug the "check the error logs for more information" message

If you get the error "Unable to confirm shipment for order #XXXXXXXX : Impossible to save a shipment, check the error logs for more information", the message you see is coming from Magento.

This means myFulfillment couldn't send the shipment to your CMS but the details on the issue are located in the Magento logs that we can't access.

- How to get the issue's details:
---> 1. Login in SSH on magento server
---> 2. run command line tail -f var/log/*
---> 3. Retry the error from "integration > magento > sync errors":


This should display the details about the error magento has with the shipment.

You can then directly fix it in Magento or inform the boostmyshop team with what you found.

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