Image is missing on product(s)

Image is missing on product(s)

This article explain how to check if an image has been imported for a product, and also how to ask Connect to import the missing images.

Check image import status


Go into the integration where is the product with the missing image : Menu > Integrations > Manage integrations > Your integration > Products tab 
Here are listed the products for the current integrations.



  1. Image import processed : indicates if Connect tried to download the image or not.
Note : this value will change to yes, even if Connect is not able to retrieve an image

  1. Has image : indicates if Connect succeed to get the image

Force image Import


To force image import, process as follows : 
  1. Apply filter on "Image import processed" = Yes, and "Has image" = No
  2. Select all records or only the product on which you want to re import the image with the checkbox in the first column
  3. Select mass action "Reset image imported"





Once it's done, products will be "flagged" to import image again.

Now, go into the 'Feeds' tab from the integration and run the 'Import product images' feed.



Go into Menu > Products, filter the grid with the product sku and check if the images appear correctly.

Magento2

By default, boostmyshop will try to download the product image from url https://www.yourwebsite.com/pub/media/catalog/product

However, depending of your magento configuration, the correct URL maybe different (ie : https://www.yourwebsite.com/media/catalog/product)

In such case, go within the Magento2 integration, select tab "Configuration" and scroll down until the "PRODUCT IMPORT SETTINGS" section.

Then, change the default url path : 



Once changed, save integration and run image update process as explained above.



    • Related Articles

    • Missing order

      Overview If you can not find an order in Boostmyshop myfulfillment, there may me several reasons : This order has not been imported yet. Boostmyshop tried to import it but encountered an error. This order is ignored by Boostmyshop due to its status ...

    • Exclude product(s) from supply needs

      It is possible to exclude product(s) from supply needs / replenishment into Connect, for this there is two ways to proceed :  From a Product  To exclude a product from supply needs you have to go into Menu > Products > your product > Product Details ...

    • Product information

      Overview Boostmyshop myFulfillment does not allow to create products from Scratch, you can import the products via integrations (mostly from your CMS). Product list You can check the list of products available in Boostmyshop myFulfillment under ...

    • Product / Supplier association

      Product / Supplier association This article explains why it is important to associate your products to one or several suppliers and how to do so. 1. What is a product/supplier association Associate a product to a given supplier tells Connect this ...

    • Delete product

      The only way to delete a product is using the mass action in the products grid. Click on menu Products, search for the products, tick the checkboxes, select "Delete" in the mass action dropdown and click on the Submit button :  it is not recommended ...