Parcel delivery tracking
Overview
This section explains how myFulfillment tracks the parcels after shipping and how you can get the parcel status until the delivery to customer.
Prerequiresites
To enable this feature, you must enable the DELIVERY_STATUS feed in the SYSTEM integration.
Go in menu INTEGRATIONS and click on the SYSTEM integration, then enable the feed:
Depending of the number of shipments you make per day, we do recommend the following schedules:
- Less than 100 shipments a day: every 4 hours
- Less than 300 shipments a day: every hours
- More than 300 shipments a day: every 30 minutes
Do not configure a too frequent schedule otherwise you'll get errors
This feed considers only parcels not shipped yet, and not older than 20 days. If a parcel takes more than 20 days to be delivered, the status will not be updated
Supported carriers
Currently, only the following carriers are supported:
- BPost
- Chronopost
- Colissimo
- DPD France
- Geodis
- GLS
- Mazet
- Mondial Relay
- MyGLS
- UPS
- Wing
If you need the feature for another carrier, please contact support: help@boostmyshop.com
How to track parcel status
To get the status of a parcel, go in menu sales > shipment:
The status is available in the "Delivery status" column. Delivery status can take the following values:
Status | Description |
Packed | The shipping label has just been created. (Note: this status will remain for carriers not supported yet) |
Collected by carrier | Carrier confirmed that the driver has collected the parcel |
In transit | Parcel is on the carrier platform |
Delivery in progress | The parcel will be delivered soon |
Available for pickup | The parcel is available for pickup in the pickup point |
Delivered | Parcel has been delivered to customer |
Delivery issue | An issue happened during the delivery |
Technical error | BMS is not able to retrieve the parcel status. Open tracking details (see below) to get more details |
You can get more details about the parcel tracking going into the shipment details:
Then select tab "Tracking details" and you could see details of the parcel journey:
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