Stock export

Stock export

How works stock export

Many integrations (Magento, Shopify, Hiboutik, Prestashop etc....) supports the stock export feed.

This feed sends the stock available to the external system.

The stock sent is calculated using several parameters : 
  1. First, only the stock available is sent : it means that if you have in the warehouse 10 products, but 1 order pending shipment, the stock available is 9
  2. Second, depending of the integration type, you can select several Connect warehouse to calculate the whole quantity to send

The example below is a Magento integration where we have choosen to send the sum of warehouses Paris / New York and Dropship as the quantity sellable in Magento : 

Every time the stock level for a product changes in one of the selected warehouse, the integration registers the stock to update : 

Then, the "Stock level export" feed will sync those stock to  the CMS and confirm the synchronisation.

How to check stock sync

If you experience troubles with stock synchronisation, here is how to proceed 

To check if there are some stocks pending update to the CMS, go in menu Integrations and check the how many products need to be updated:

If you need to get more details:
  1. Go in menu integrations > Manage integrations and click on the integration
  2. Select tab "Inventory sync" in the left, and search for the Sku in the sku column, then hit the "Search button" : 
    1. If no result is found, it means that the stock for this sku has never been sent, it probably means that the warehouse to export is not configured in the integration
    2. If a result is found, you can check the "Up to date" column: if it contains yes, it means that the stock has been synced. Else, it's pending synchronisation and will be update during the next "Stock level export" feed execution

Force stock sync

If for some reasons, you want to force stock synchronisation, proceed as follow : 

  1. Go in menu integrations > Manage integrations and click on the integration
  2. Select "Inventory sync" tab on the left
  3. Select all products clicking on the checkbox in the first column and select "Select all action"
  4. In the "Actions" menu, select "Force to outdated" and click on the "Submit" button

Products are then candidate for the next stock export feed execution.

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