Supplier return

Supplier return

This article explains how to use the Supplier return feature to send products back to supplier.

Global process:
  1. Create a return supplier warehouse
  2. Move products in this warehouse when you wish to return them later
  3. Create a return, add products inside, prepare the package
  4. Ship the return to remove products from warehouse

Warehouse configuration

First of all you must configure warehouse to store products from suppliers that you want return.
Go in menu inventory > warehouse and create a new warehouse.

Recommended configuration:
  1. Name : supplier return
  2. Fulfillment method: none

Create a new return


To create a new return, select menu Purchasing > Supplier return and hit button "Create new return" and select supplier :



In the next screen, you must configure the return :
  1. Name : give it a name or a reference
  2. Status : leave draft
  3. Warehouse : select the supplier return warehouse

Then save


Populate the return

The next step is to add in the return the products you wish to send back to supplier.

Note : these products must have stock in the supplier return warehouse

Select tab "Add products" and tick the products you wish to add in the return. Then save.



Products are then added in the return : 





Prepare the return

Once you know exactly what you want to return, you can print the return PDF using the "Print" button : 




Ship products


When products are ready to be shipped, you can remove them from the warehouse using button "Ship" : that will create stock movements to remove products from the warehouse and change return status to "shipped" : 



It is also a good practice to save in the return the carrier and the tracking number used for the shipment : 





Supplier notification









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