Missing order

Missing order

Overview

If you can not find an order in Boostmyshop myfulfillment, there may me several reasons : 
  1. This order has not been imported yet.
  2. Boostmyshop tried to import it but encountered an error.
  3. This order is ignored by Boostmyshop due to its status (most of time, meaning that it's not paid).

Fetch the missing orders

The orders with error 

You can fetch the list of errors faced during integration from the Items in error page.
  1. Navigate to Integrations page. 
  2. Click on the integration to which the order is not fetched and head to Items in error tab. 
  3. Here, you can view the below listed fields which help with identifying the cause of issue. 
    1. # : The serial number assigned to the error message. 
    2. Date : The date on which the order is imported from your CMS to Boostmyshop myFulfillment. 
    3. Object type : If the error message is thrown for an order, product or shipment. 
    4. External ID : The ID fetched from the CMS. 
    5. Reference : The reference number provided in the CMS. 
    6. Error message : Display the reason for not importing the order. 
    7. Retry : The retry option set in the configuration page will be displayed here. 

  1. Bulk actions can be performed in this page. The list of actions are: 
    1. Retry : This will try importing the order again from the CMS. 
    2. Delete : Delete the selected error messages. 
    3. Set "Retry ?" to Yes : This will move the Retry options of the selected order's status to Yes. 

  1. Based on the error message the issue can be fixed. 

Items ignored 

The orders might be ignored based on the import action set for the the order's status in configuration page. Help document attached for better understanding - https://help.boostmyshop.com/portal/en/kb/articles/items-in-error-items-ignored#Items_in_error__items_ignored

Fix importation error

Unable to map shipping method

This error means that the CMS order has a shipping method not mapped in the configuration page. 
To fix this error :
  1. Head to integration > click on the integration.
  2. Select tab "Items in error".
  3. Search for the order, and click on button "Fix" (you will be then guided to map it and import this order).

Unable to map payment method

This error means that the CMS order has a payment method not mapped to the internal methods in Boostmyshop.
To fix this error :
  1. Head to integration > manage integration > click ont he integration
  2. Select tab "Sync error"
  3. Search for the order, and click on button "Fix" (you will be then guided to map it and import this order) under Actions column. 

Unable to find product XXXX

This error means that one product in the order does not exist in Boostmyshop. If the product has been created recently, you can try to first run the product import from Feeds page. Once this is done, try again to import the order under Integration > select the required integration > Items in error, search for the order and use mass action Retry.




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