Sales management
How to send an order again.?
You have 3 options to return the products: Option 1: You can delete the order shipment of that order (This will create the stock movement and add the qty to the warehouse). Then the order will be moved to the Order preparation screen again, you can ...
How to import comments from Magento 1 or Magento2 to MyFullfillment.?
Normally, Comments are imported when the orders are imported from the CMS (M1 or M2). We will import ONLY existing comments to MyFullfillment. Updating comments after importing orders in MyFullfillment, will not be imported. For the further details, ...
How to re-import the order from MyFullfillment.
To re-import the order from myFullfillment Remove the already created shipment for that particular order(https://help.boostmyshop.com/portal/en/kb/articles/delete-a-shipment). After deleting the shipment, delete the ...
Why is the orders missing on InProgress tab for same user role.?
This is the functionality of the Order-Preparation Operator drop-down. Once the order is In-Progress tab, the order is assigned to a warehouse and an operator. So the other operator cannot see the order. This way, multiple operators can focus on ...
Unable to confirm shipment for order XXXX: Maximum items of type %type is %max
Overview This article will help your solve the "Unable to confirm shipment for order XXXX: Maximum items of type %type is %max" issue: This error prevents myFulfillment from confirming shipments to your CMS. This comes from the number of item in one ...
Where is my shipment ?
Overview This article will help you find the shipment related to a specific order, check if the shipment was confirmed to your CMS and how to force it if needed. Finding your shipment There are two ways of finding your shipment reference. - In the ...
Error banner : X order(s) can not be imported, click here to fix them
Overview Sometimes myFulfillment isn't able to import an order for various different reason. When this happens, a red banner will appear on the of your screen to help you fix them. This article will help you understand how to use it and how to ...