Order Management
Order automatically complete in myFulfillment
This article explains how an order can be automatically changed to complete in myFulfillment. When an order goes to complete / finished in the CMS, depending of the order source (Magento, Prestashop, Shopify) and the configuration, myFulfillment will ...
Split Orders
This functionality is available only for the PrestaShop integration. We find this functionality on the Sales >> Order >> Choose the order >> Split order button. Criteria for Split order: 1) If you are splitting an order with the kit product. Please ...
Erase customer information (GDPR/RGPD)
Overview You need to remove all the information you have about a customer because he requested to be erased in compliance of the GDPR laws. How to remove a customer's information from Boostmyshop First, go to sales -> customer Select the customer you ...
Delete a shipment
If you need to cancel a shipment that is considered shipped by MyFulfillment, this is how to do it. First, go to sales -> shipments and click on red trashcan of the shipment you want to delete. A popup will appear and you just need to validate your ...
Cancel or delete an order
Cancel or remove an order Order cancelation To cancel an order, go in menu sales > order, search for the order and click on the "Details" link. In the order popup, click on the "Cancel" button : Note : it is not possible to cancel an order once it's ...
Store pickup management
This article explains how to configure and use Connect to handle store pickup ordes : customer orders online but pick product in your shop or warehouse 1. Shipping method mapping First of all, it is recommended to configure integration to import the ...
Order history
Order history MyFulfillment logs changes made into orders. These logs are available from the "History" tab of order pop-ups: The following changes that are recorded in this tab are as follows with the username and date and time stamp: Order created ...
Missing order
Overview If you can not find an order in Boostmyshop myfulfillment, there may me several reasons : This order has not been imported yet. Boostmyshop tried to import it but encountered an error. This order is ignored by Boostmyshop due to its status ...
Place an order on hold
Place an order on hold There are three different ways to hold an order in MyFulfillment. From the order popup The first one is from the order view by clicking on the on hold button : From the order preparation screen The second one is from the ...
Orders update
Orders update An order update feed is available in MyFullfment, updating order statuses when the they are updated in your CMS. This feed is located into Menu > Integration > Manage integration > [Select your CMS integration] > Feeds > Update orders ...
Shipping method edition
Shipping method edition In the different screens where you can edit the shipping method, Connect will display only shipping methods assigned to a carrier template. Carrier template can be seen in menu "Sales > Shipping labels". If you need ...
Shipping methods rules
Shipping methods rules Shipping methods can be affected to orders by order carrier rules. These rules are designed to automatically assign a specific shipping method to order based on conditions. They are triggered as soon as an order is imported in ...
Backorders management
This article explains the different tools provided by Connect to handle backorders (sales order for which at least one product is not in stock). When a new order comes without stock, you can easily identify missing products from the sales > order ...
Order margins
Order margins This article explains how Connect update product costs in orders and then how Connect calculates order margins. Order margins are available in the order view, in the "margins" tab : Margin details are based on the price paid by ...
Order details edition
Order details edition Some order details can be edited in Myfulfillment, from the order popup. This popup is usually available from the "Details" link displayed in all orders grids. All order changes made from MyFulfillment will globaly not be pushed ...
Order details
Order Details This pop-up will provide a summary of any order, with its main details in. These information are divided into differents tabs : Overview invoice & shipment Payments Margins Gift message Organizer RMA Available tabs Overview This tab ...
Orders grids
Orders grid All orders imported from your CMS will be visible in different places in MyFulfillment. Global grid A grid listing all orders already imported in MyFullfilment is available from menu Sales > Orders. Available columns Organizer ...
Orders returns
Orders returns Orders returns from your customers can be managed in MyFulfillment, from menu Sales > Customer Returns. Main features available are : Automatic email notification for both admin and customer when RMA status changes Process RMA to ...