Quick Start - Integrations
Integrations are used by Connect to communicate with stores like Magento, Shopify, Prestashop.
Global schema
Whatever CMS you use, the global schema is always the same :
Use your CMS to :
- Create products, update product information
- Get orders
Use Connect to :
- Manage inventory
- Create purchase orders
- Ship orders
Feeds
Arrows between CMS and Connect are Feeds. Each feed in Connect can have a specific schedule :
Note : you can manually run a feed clicking on button "Run now"
The table below summarizes the main feeds available :
Feed | Description | Comments |
Import new product | Grab new products from CMS and import them in Connect. | Note : images are not imported at that time |
Update products | Grab ALL products from the CMS to update product information in Connect, like sku, name, weight, barcode etc... | This feed can be pretty heavy, it is recommended to run it once a day |
Import product images | Download images for newly created products | |
Import new orders | Check new orders and import them in Connect (if the order status applies) | |
Update orders | Update orders in Connect if they changed in the CMS. For instance, if an order is canceled in CMS, it will be cancelled in Connect | Note : this supports only orders status, order products or address are never updated in Connect |
Import stock level | Pull stock level from CMS to initialize in Connect | Ran only once during setup OR for the go live, after you MUST manage stock in Connect. |
Import suppliers | Import suppliers in Connect | Prestashop only |
Import product / supplier | Import associations between products & supplier | Prestashop only |
Stock level export | Push stock available to CMS | Must be enabled ONLY for live account |
Stock check | Nightly check to ensure that stock match between Connect and CMS | |
Shipping confirmation | Push shipment and tracking number to CMS | Must be enabled ONLY for live account |
Retry | Only paid / valid orders are imported in Connect. If the "import new orders" found a new order not paid yet, the order is put on the side, and every hour, Connect will check if order is now valid. |
You can monitor feed execution from menu Integration > Feed executions.
Error management
Connect distinguishes 3 severity levels for errors :
- Info : this is an error matching to a business rule, there is nothing to do. Example: order not imported because it is canceled
- Retry : Connect will automatically retry until it works. Example : Order not imported because its status is "pending payment"
- Error : this error requires manual fix. Example : unknown shipping method
When an error happens, a bell in the top right corner is displayed with error details :
It is important to Click on the error message to understand the problem and fix it.
Test mode / Production mode
When a new integration is created, only feeds from CMS to Connect are enabled. It means that you can see all your real data in Connect BUT any change done in Connect is not reflected on the CMS.
Basically, stock updates and shipping confirmation are NOT sent to CMS.
Once you are ready to go live, contact us, we will then perform the required verifications and enable the feeds from Connect to your CMS
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