Quick Start - Orders

Orders are imported from CMS and MarketPlace, you can not create new order in Connect.

Order list

The list of orders is available in menu Sales > Orders : 

Order status follows this workflow : 

1. Pending : order has been placed but is not paid / valid
   
2. Processing : order has been paid. Partially shipped orders keep this status
   
3. Complete : order has been fully shipped
   
4. Canceled : order has been canceled
   
5. On hold : order has been put on hold
   

Order products have different style depending of their status : 

1. Striken through : product has been shipped or is canceled
   
2. Green : product is in stock and ready to be shipped
   
3. Red / Orange : product is backordered, you must replenish this product to ship it
   

Order view

When you click on the order link, the order popup appears : 

From this popup you can : 

1. Replace / cancel / change warehouse for a product (dropdown menu on the right)
   
2. Edit shipping address (if recipient address is wrong)
   
3. Download invoice / packing slip from the documents tab
   
4. Add a gift message
   
5. Create a new RMA
   
6. Check customer details 
   
7. Review order timeline
   
8. Cancel or put the order on hold
   
9. Change the shipping method (pencil icon next to the shipping description)
   
10. Manually create a new Shipment / Invoice (if order status applies)
    

Note : to ship an order, it is recommended to use the Order preparation function

Continue to "Quick Start - Stock Management" >>

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